GPORTAL

Fantastic customer service, especially with any technical issues.

I have had 2 encounters with the support team. They are always friendly and do attempt to help. The process of submitting a ticket is very easy. On the 1st instance they were not able to do much as it seems the problem was hardware related on their end. They were trying to fix it, but they did not announce or notify anyone of any issues. They did not provide any ETA for the fix but did apologize for the issue. The 2nd instance was much smoother. I had a problem with the server not running as it should. They responded to me and had a solution within the hour. Implementing the fix required the server to be shut down so they can fix. They communicated it all to me and asked if it was okay to do it now. Overall a solid experience with all things considered. Would give it a 4.5/5 stars but system wont allow.

Dune private server hosting, never ever had such a bad experience with a gamehosting company. Poor communication, loads of downtime