I've been renting a dedicated Valheim server with no issues with GTXgaming for a month now. Due to a mix-up with a manual bank transfer, my payment hadn't been registered by GTXgaming. I received an email that notified me my server would be terminated, and, afraid to lose my server's safe data, I sent in a high priority support ticket. I got a response not 10 minutes later and the issue was resolved the same evening.
John Kramer was incredibly fast and efficient in handling my ticket and fixing the issues I'd had with my services - cannot recommend these guys enough been hosting my servers with them for 3+ years now and never had an issue 10/10
Deleted server with no warning, poor customer service skills.
Customer server skills and attention to detail regarding dealing with clients is severely lacking. Last year, a group of us decided to pool some money together to pay for a Space Engineers server by GTXGaming, ended up costing quite a bit as we were more than happy to fully spec things out as we were using heavy mods, we are all mature adults with professional career's, families and time heavy commitments, so this would have given us an outlet to finally be able to play together socially whenever we can get a spare minute. Server ran with no issues for about 3.5* weeks, the entire time I was upping the specs and paying more to have them integrated with the monthly bill, we had put in a collective of over 700 hours of gameplay by this point, lots of content, lots of time spent perfecting the server to how we wanted it. Then, one day with NO warning, no notification not even an email our server/server account was deleted entirely by GTX staff due to the delay of a minuscule payment of something around $2, even though every other single payment went through successfully/instantly, for some reason this payment stuck on pending via paypal, so gtx staff just fully binned everything over a $2 discrepancy which funnily enough went through the next day... every other payment that went through was done using the same Paypal account. I promptly contact GTX support regarding the mistake they made, they were unapologetic tried to say it was my fault for using paypal even though every other payment went through instantly whenever we upped the server specs. They did not even bother to help restore the server fully, only partially as all the original config/mods got deleted completely. I had to do everything myself so I spent the next 2 days trying to rebuild everything back to how it was again, all the fine tuning of the server config, the mods and 3rd party integration services, halfway though we ended up just cancelling and dropping GTX gaming completely and went with a competitor, who know's if they decide to delete our account again with no warning, never again. I even emailed (Matthew Griffin) the CEO directly as he has a bit on his bio about emailing him if there's an issue, got no response.. nothing. As someone who works in the IT industry I can't fathom ever deleting a paying clients server without confirming contact had been made with the client, you don't just delete whole production servers on a whim, you confirm the customer is aware of the issue first before going ahead. Did GTX gaming think I was planning to scam them out of a few dollars even after paying more than that amount prior? if all my previous payments went through but one is stuck on pending did you think i called paypal at the time to tell them to cancel my $2 transaction to GTXGaming? did you think this was some sophisticated scam to swindle a few dollars from hosting businesses? All of this could have been avoided if only someone had actually reached out to me at the time with "sorry mate, we stuffed up, how can we make this right?"Waste of time, poor support and no accountability. TICKET REF: #356712NOTE: this happened last year, so some dates and figures are just a rough estimate or close to, just what I could recall a year later.
Initially started as a hobby, GTXGaming has become a real success. Since 2007, GTXGaming has been growing unceasingly and shines with a great support, which is available 24 hours a day. As a goal, the game server provider has set itself to always be on the cutting edge of technology and to continue to develop.
As an experienced hoster of game servers, GTXGaming updates the hardware every year to always keep up. For the security of your server a complete backup is made every day. You can also access your game server at any time while on the road with the Mobile Control Panel.
New games run at GTXGaming on the first day of launch. Templates are ready at the provider to make the hosting experience as easy as possible and GTXGaming's customers are always the first to run a new game.
GTXGaming offers over 14 years of experience in hosting game servers, best hardware, low pings and global coverage for the optimal gaming experience.