I have been a customer for roughly 5 years now and I sing the praises of this company every chance I get. They have exceptional customer service skills, quick response times on the occasion that I need something, and they are quick to help me get things going again, even on weekends. This weekend in-particular, I needed assistance with an error code and within 10 minutes they had fixed the problem and responded. Also, when it is a complicated issue, they explain it in a way that I can understand and follow the steps that are needed, and I am not a programming type person nor particularly tech savvy. We may be a small portion of their customer base, but to me and my little gaming community, there is no one better than Host Havoc.