5/5
i had a great support chat with bryan p. he helpt me with evrything i needed and showd patience and kindness being also fast and succesfull with solveing my problems and answareing my evry question.thank you again bryan!
MCProHosting
Reviews
4.5/5
494 Reviews
- 5 stars91%
- 4 stars3%
- 3 stars1%
- 2 stars1%
- 1 star4%
1/5
Long story short; stay away from this host, literally go to any other host. Let me start off with the servers, the performance server that includes a ryzen 9 5900X is limited to 16GB of ram and only 2 cores. It is pretty decent but it struggled to run 10 players on a modded server. They don’t allow you to change the RAM startup settings so you can’t choose your minimum amount of RAM you want the server to use. Next I want to mention their “backup” system, it’s not really a backup at all, it’s stored on the same machine that you have, not sent to any external server nor is it actually backed up, in case of an issue at their end you lose everything. They have written in their TOS that they are not at fault for any data loss and they don’t care if they lose it or not. I have experienced exactly that. Their servers went through some data loss but not all of them were affected. They just locked the panel so we couldn’t do anything, I wrote to their support what’s happening and they said some servers experienced data loss and they will rollback those servers to recover the data. They did not say anything about my server having data loss or that mine will be rolled back, the server was turned on so we could all keep playing. After a few hours the server shuts down out of nowhere, no warning, no saving just hard reset. They made us lose all the progress through the day without preforming a single save before shutting down the server. I texted them about this and next day they replied with “we have restored your server back” and they turned on the server. I thought that was the green light for us to get back on the server and start playing, it only makes sense. We lost 4h of playing but that wasn’t that big of an issue. Then in the evening I saw that the panel was locked again and I immediately opened a ticket to message them “whatever you do please save the server before you shut it down don’t repeat your mistake from yesterday” and it happened again, they shut it down no warning no save nothing. The panel backup that is made is saved on the server WHICH THEY ROLLED BACK so we lost everything again (10h of gaming) and the server was rolled back a final time. They denied a refund even though the server was only active for like 10-14 days then and all they did as a compensation was give us 2 days for free…Stay away from this careless company they do not care about their customers they are greedy and they offer you the bare minimum from specs to milk as much money from one machine.
1/5
I experienced several days of downtime due to Apex Hosting’s self-admitted human error, which caused the temporary deletion of customers servers and permanent deletion of some customers' data. Their SLA promises 99.99% uptime with service credits for failures, but when I requested compensation, they refused to honour it.They classified the outage as “Emergency Downtime” even though it was a preventable mistake during routine maintenance. If their reasoning were correct, they could take customers’ money and provide no service at all, classifying any failures on their behalf as 'Emergency Downtime' to avoid accountability.This review is based on my personal experience with Apex Hosting’s service and support. Be cautious if you expect them to stand by their guarantees.