Rented a server from Nitrado and it doesn't work as intended. The server only appears in the game to a few users everyone else can't find it or connect with direct connection through the IP provided. Customer support chat takes 1-3 hours to reply, after talking to support who kindly changed our IP and our server machine, we are having the same issue on a brand new server, that we haven't modified.We decided to switch to a different server hosting provider and the server worked immediately with no issues whatsoever. Extremely frustrating experience with Nitrado unfortunately as we were excited to work with them after many years.
Best customer support experience I've had in a long time
0
5/5
Have had no issues with Nitrado hosting our private Ark server, they've been very reliable. The one issue I did have was due to a mistake of my own so after speaking to the chat bot and a bit of a wait, I was eventually connected to Dennis S. who immediately worked on a resolution and to my great relief was able to get me back into my server right away. Super efficient, no nonsense and worth the money. Dennis you're a star, thank you!
I couldnt join by server for 8 hours and had an awsome helper
0
5/5
I couldnt join by server for 8 hours and i had an awsome helper. Sergio Sandoval took the time and my fustration and helped me very well. Hes the best! Hope he will be the one to help again if i have another problem.
