Nitrado

Gabriela Gómez went above and beyond, getting me a new server when mine wasn’t functioning and working through the process with me.

to get a ticket open for this is a bit complicated but clicking the right options and a bit of reading is was straight forward.the customer support was really helpful and fast to respond. i got a response in around 2 to 3 hours of the ticket been open I gave a breakdown of my Issues that my server was having and it was lag inside of some towns, City's & Villages. and that i have already took steps with a known issue of the Removal of the Party tents on Dayz but the lag was still happeningyour team was quick to sort my issue and did what they needed to do and i am happy with the speed it took them to sort the issue.i also had time to let players know that the server might go down and the IP could change and they would have to search for the server again because of this and they was happy to do so.i thank the Support team at Nitrado for there time and thank them for sorting my issue.

I send so much time just trying to get servers to start after an update and the website sends you to links instead of real support.If there is human support, why is it so hard to find? Because, the servers have so many problems, that it would take years to get to everybody.I have played the game since beta and have over 10k hrs.I currently pay for 4 servers and have seriously spent days trying to fix servers just so they start. I was going to get Valguero also but now just thinking about canceling all of it. What a pain in the arse. Fix the problems! Don't sell a product and then make the customer fix it!