3.5/5
5/5
After having issues with not being able to play on the server I'm paying for after a game update, I made a ticket to support and got my issue resolved by Ali Abadallan without any unnecessary questions or delays. I stated my problem and Ali sorted it right away. I'm overall really grateful to get to speak to an actual human on support rather than the automated responses you get from most other places when contacting support.
2/5
ONE of the DUMBEST website(s) in HISTORY. I get to this place, they already have an accont with me....only...it's not me. It's some name i would NEVER use online and i only have 2 online names i've used over time.So i delete the old account. Try to use my email and their site is like "Someone is using that email already". YEAH, ME...and i just deleted the account.Folks, don't be fooled with that "software might take 24 hours to process records" nonsense/lie. Machines make MILLIONS of calculations within seconds, it's beyond comprehension to assume they take 24 hours. LAZY HUMANS possibly take this long, but i digress.Second, i try and rent a server. Immediately this website (when entering data for a VISA card) is too "ignorantly/lazy" coded to recognize number codes pressed when doing month/year of expiration so i "have" to use the dropdown menu (only a ZILLION others don't have this issue).Then we get to pressing PAY, the code comes in, you put it in.....and there's an error. Second time, same thing. Third time, same thing. It's a VISA card, there's money in there to cover it. The issue is on NITRADO's side.I go to tech support....Menus, menus, MENUS. What ever happened to "chat with someone" being RIGHT THERE? Why do these morons "assume" everybody is too stupid to put in a VISA card number?!?Am i angry, oh yeah. Because they're going to do this:Generic apology.Ask about the situation (a responsible company would, at the very LEAST, just attempt to contact the person) and resolve it as if i made some error and they're going to correct it.....which they won't.Going to claim, to whomever, they made the attempt and i wasn't willing to "help" them. I love the irony there.It happened 9/6/24 guys, at least put something in the reply that makes (attentive) people "know" you're doing more than a generic blow-off "PR" apology/promise to fix it.
5/5
Ailssa responded to my ticket fast and was able to resolve my issue! Thank you
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