4/5
Once I got past the AI chat and connected to Gabriela G., the issues I was having were promptly fixed. She was very kind and willing to help. If it were to connect me to a human right off the rip i would have put 5 stars.
Nitrado
Reviews
3.5/5
3496 Reviews
- 5 stars63%
- 4 stars5%
- 3 stars2%
- 2 stars3%
- 1 star27%
1/5
Do not trust this provider for your game server needs! My game server was inadequate for gaming use, and the game was unplayable due to what I suspect to be server-side performance issues. Their customer service professional, Enrique, promised me a refund in good faith. The company placed a cancel on my service immediately, so I no longer had access at that point, only having held my subscription for less than 7 days. Suddenly, another rep named Samuel Miguel, joined the conversation unexpectedly and began to refuse me any kind of refund, citing terms of service. When I explained that Enrique had assisted me and promised me a refund, Samuel Miguel said that Enrique was wrong and that he reported him to his supervisor. I pointed out several inconsistencies in the statements made between the two, but instead of clarifying anything, Samuel Miguel “dug his heels in” on providing what I believe to be terrible customer service, and adding nothing but ambiguity to the situation. By the end of this, I was left with less than 7/30 days of server use, despite having paid for a full 30. I have since switched to another server host and have had an incredible experience with them. Zero server connectivity issues now.Update: if you needed any further evidence, see their reply below where they essentially confess, and continue to double down on their inconsistency, and insist that their bad-faith terms and conditions (that they continue not to quote directly, or explain, still) overrides their concern for their reputation or for a positive customer experience.
1/5
Rust servers are absolute horrible. Told by people its easy to setup but no nothing like it. Server is fully setup. Put it on visible on the server list but no nothing support is ass and slow dont buy from these moneyhungry people.