3.5/5
5/5
I had an issue with my server and contacted Nitrado’s support team.The response was incredibly quick, and the problem was resolved efficiently and professionally.Special thanks to Tim for the excellent service, this is exactly how support should be!
1/5
So for anyone who genuinely wants to know. Nitrado not even in the top 50 server hosting services. Their support staff are a joke that will take up to a week to respond just to tell you that can't do anything. They act like they have extremely powerful hardware that they run their servers on. Yet every server they have in my country (United States) all have a ping of over 130ms consistently. And I test this be hopping on different server providers and i can easily get a ms ping of 40 or less across the country WITH OTHER providers.Nitrado's servers are poorly optimized and the network connections they tout as "extremely fast with the shortest connections" really is just a lie. And incase you want to change the location of your server you get to pay them for however many days into your service you are. If you pay for 30 days and decide 13 or 20 days in you want to change the location. They would rather force you to renew you entire service rather than moving your server like almost every other service allows. Basically they charge you to move your server even though it costs them nothing.I don't like "shitting" on a company without a good and provable reason. But I'm more than willing to let everyone who cares know for a fact. BUT NITRADO IS A TERRIBLE COMPANY. And I will NEVER recommend their services in any way. I hope this helps :) Take care everyone and be safe and knowledgeable out there!
1/5
Nitrado does not care about their customers and their support is horrendous, bought a server. It did not work from the start, even though i could connect to other Nitrado servers mine did not work. Support did nothing and said; try again and tell us how it goes. When i do they just copy their last message and tell me to try again without actually doing anything. They can respond within 1 min if they think you are doing something wrong or not listening. But wont respond for hours if its on their side. Also no response when requesting a refund. This is the Official server hosting for many games. This is insane a whole day of mails and no substance
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