Purchased a Return to Moria server on January 26th. Took almost 2 hours to get the server setup and had slight stuttering issues from the get go but chalked it up to game issues. Fast forward 4 days and the stuttering is so bad the game is unplayable and only have that issue when connecting to the server I paid for. Tried reaching out to customer support and get put on a wait Tim of 2-3 hours and then get an email saying they couldn't connect to my chat and that I can reply via email instead so I did yet well more than 24 hours later have still not received any replies as to my situation. Take my advise and get someone to host a server instead for return to moria you will enjoy your time a lot more. They are a complete waste of money in my opinion.
Couldnt get a Terraria seed to work, got issued a refund without any trouble
0
5/5
I was struggling to get my terraria world to load with a special seed, although it seems impossible currently following the recent terraria update, Gabriela Gómez did everything she could to help, and after an hour of trying different methods to get the server to work issued me a refund. Although its unfortunate Nitrado hasnt updated yet, I gotta say their customer support is wonderful
On Infrastructure, Responsiveness, and the Value of Continuous Improvement
0
2/5
I have served as an ARK server administrator for over five years and have been a Nitrado customer since November 2021, operating multiple live environments and managing long-term player communities.Over that time, I’ve gained a practical, hands-on understanding of server performance, configuration, and optimization. One clear example is that through focused administrative tuning on my end, we were able to reduce server load times from approximately eight minutes to about one minute and twenty-seven seconds. That improvement demonstrates that strong performance is achievable within the platform when conditions are right.That said, for much of my experience, gameplay was affected by lag, extended load times, and inconsistent performance, issues that often required customer-side intervention rather than proactive resolution at the service level. As an administrator, this meant additional overhead managing player expectations while troubleshooting problems beyond configuration alone.Support responsiveness has also been inconsistent. There were periods where tickets took days to receive meaningful responses, and automated credential or bot-driven systems created unnecessary delays before reaching actionable assistance. For experienced administrators managing live servers, these delays can become operational bottlenecks.This review is offered constructively. Hosting providers and administrators operate in a shared ecosystem, and that relationship improves when technical capability is matched by responsive, human-centered support.As Marcus Aurelius observed:“What we do now echoes in eternity.”And as Abraham Lincoln noted:“The best way to predict your future is to create it.”Nitrado has the technical foundation to deliver excellent service. With improved response workflows, reduced friction from automation, and more proactive performance guidance, the platform could better reflect the professionalism many long-term ARK administrators bring to their communities
