Nitrado

quick and efficiant serviceEnrique Gracia helped great, 10/10

24/7 Support that does not provide support is not 24/7.Could not get the server operational.Deleted support ticket and billing ticket.In discord i got muted for asking for support saying i was bulling after expressing "I'm frustrated that i cannot find support for a product I paid for"Not a good company, not a good product, not good service and 10+ days for even a responce to a ticket.

In the reply they say they do offer support 24/7. It's been a week and have yet to even have a reply.Web chat closed the chat without any notification when the product I paid for would be operationalBilling ticket was removedSupport ticket was removed. Server still not workingOn discord I got muted twice. I did not swear. I said I was frustrated I can't get support, I can't get a reply from anyone. I have screenshots. The second time my ability to write was taken away 24 hours because someone messaged me saying they have the exact same problem. Which several users do. I wrote back agreeing I have the same issue and got muted for 24 hours by mods that shouldn't have power to mute paying customers seeking help in a help channel. How is 2 messages a problem Here we are several days later, no solution and no contact and they tell me here to write to the email they don't reply from. Perhaps someone should actually take something serious in this company because you loose sales on employees that don't care to help customers.Old review edit24/7 Support that does not provide support is not 24/7.Could not get the server operational.Deleted support ticket and billing ticket.In discord i got muted for asking for support saying i was bulling after expressing "I'm frustrated that i cannot find support for a product I paid for"Not a good company, not a good product, not good service and 10+ days for even a response to a ticket.They replied here to send a message to the same email nobody replies to. Leaving the same negative user experience loop.They reached out quicker here for a bad review while the server I paid for still doesn't work.