Nitrado

When I searched for the server in the game, the server was not displayed, but I solved it by following the method suggested by Ailssa, the person in charge.

Edin K. Was great. They tried what they could to troubleshoot and offered a 3 day test server to gather more data to determine what could be going on. The wait time for assistance was over 12 hours, though. Not Edin's fault at all, but does have me thinking there may bee too many issues with too little staff to help (I work in customer service chat as well and get how the waiting can go).Overall Edin did what they could to give us a game plan to try and figure this out and I appreciate that.

Alissa answered me and solved the problem, thank you very much for your help, have a great day.