Nitrado

The agent Gabriel Gomez, solved my case really fast, it's nice to see the agent care about the problem, thank to her and to the support of Nitrado

I had an issue which I contacted support for, which was a good experience - I was assisted by Enrique Gracia, they were very helpful.

Alexis W. was an absolute lifesaver during a very stressful situation with our servers. We were dealing with ongoing issues where two of our servers were constantly going offline for weeks, and after a lot of frustration, Alexis stepped in once we were connected and truly went above and beyond to help us. They were patient, attentive, and incredibly kind throughout the entire process. Alexis took the time to actually listen, investigate thoroughly, and communicate clearly, something that made a huge difference when tensions were high. Their level of professionalism and genuine care for us as clients really stood out. This was true customer service at its best. I sincerely hope others at Nitrado can learn from Alexis’s attentiveness, empathy, and dedication to helping their clients succeed. If every support experience were like this, it would make all the difference. Thank you again, Alexis, you turned a very frustrating experience into a positive one, and we’re incredibly grateful. 💙