Nitrado

Person was chill and patient even though they repeatedly tried to direct me towards a button I was blind to

I had to wait a bit, but Alvin S. is the goat. He helped us. Give that guy a raise

Once I got past the AI chat and connected to Gabriela G., the issues I was having were promptly fixed. She was very kind and willing to help. If it were to connect me to a human right off the rip i would have put 5 stars.