1/5
Having used Nitrado for over a year now and interacted on several different levels with people at the company, this is my experience.Customer support is lacking. All 4 times I've had to contact nitrado with problems the support has been terrible. From their payment system, to server assistance, to the chat bot being a 2-3 hour wait, their discord team members literally saying the assistance I got from the nitrado representative being incorrect, to the nitrado support staff telling me there were no files to look at to solve the problem but there clearly were in the dashboard. Oh and not to mention the time I submitted a ticket, wondered why after a week I hadn't heard anything, and I logged in to see that the website said I had closed it... when I hadn't even touched it since I submitted it. The actual staff I've spoken to have also been incredibly unprofessional. I was contacted about a sponsorship last year and I asked for further discussions regarding a part of it and they ignored that request. Sent me the onboarding information so I assumed they didn't care. Went through all of the steps and was added to the creator discord. It wasn't until that moment did they come to me with the issue I had tried to discuss with them. One of the staff members kicked me from the discord before I could even read their response (and no I'm not talking hours, I'm talking within moments of it being sent) and I had to be contacted separately after the fact by another representative. Relationships with content creators should be a positive partnership, however I was treated as if I should jump when they said jump. It's absolutely fine to not come to an agreement but how they handled it was absolutely unprofessional.I'm writing this because I hope that Nitrado will maybe see this and make efforts to change how they treat their customers. It shouldn't be a mini-game to submit a support ticket. I understand that many problems can be solved using FAQ, but for those of us that need human assistance it is aggravating to play a mini game or have to wait hours to talk to an actual representative of the company to get assistance and even then more often than not they don't actually deal with the problem you have or have the correct information to fix it.