Nitrado

I had to wait a bit, but Alvin S. is the goat. He helped us. Give that guy a raise

Once I got past the AI chat and connected to Gabriela G., the issues I was having were promptly fixed. She was very kind and willing to help. If it were to connect me to a human right off the rip i would have put 5 stars.

Do not trust this provider for your game server needs! My game server was inadequate for gaming use, and the game was unplayable due to what I suspect to be server-side performance issues. Their customer service professional, Enrique, promised me a refund in good faith. The company placed a cancel on my service immediately, so I no longer had access at that point, only having held my subscription for less than 7 days. Suddenly, another rep named Samuel Miguel, joined the conversation unexpectedly and began to refuse me any kind of refund, citing terms of service. When I explained that Enrique had assisted me and promised me a refund, Samuel Miguel said that Enrique was wrong and that he reported him to his supervisor. I pointed out several inconsistencies in the statements made between the two, but instead of clarifying anything, Samuel Miguel “dug his heels in” on providing what I believe to be terrible customer service, and adding nothing but ambiguity to the situation. By the end of this, I was left with less than 7/30 days of server use, despite having paid for a full 30. I have since switched to another server host and have had an incredible experience with them. Zero server connectivity issues now.Update: if you needed any further evidence, see their reply below where they essentially confess, and continue to double down on their inconsistency, and insist that their bad-faith terms and conditions (that they continue not to quote directly, or explain, still) overrides their concern for their reputation or for a positive customer experience.