4/5
3/5
Uptime till recently was good. Now I have problems with my Minecraft server, and after initially fast responses their support has been silent for 36 hours now, and the problem still persist. 5 stars for the hosting part itself, 1 star for customer support.
5/5
Jacob H was extremely helpful and got me set up easily with a plan
1/5
My experience with Shockbyte so far has been extremely disappointing. It began with an attempt to transfer my server from the East Coast to the West Coast. The process stalled during the database migration and showed no signs of progress. Despite submitting a support ticket, I’ve received no response for nearly 72 hours (and at the time of writing, still no update).Frustrated with the delay, I decided to drop the empty database and reattempt the server transfer without it. While the transfer was successful this time, the assigned IP address was not reachable from the internet - even after multiple restarts and a full server reset. I submitted another ticket for this issue, which has now been sitting unanswered for over 72+ hours.The AI support agent has been completely unhelpful, providing only generic responses that don’t apply to the current context. Attempts to escalate to a human representative have gone nowhere.As someone with over 20 years in tech, I can confidently say this is one of the least responsive support experiences I’ve had - even compared to the early 2000s.
Shockbyte is mainly booked for playing Minecraft and offers a high-quality Minecraft hosting service as a provider, which is well received by the community. Especially the low prices and the first-class support speak for themselves, so it's no wonder that users are very satisfied overall. Shockbyte specializes in combining quality with low prices. They have servers based in Asia, Europe, and North America, and also have a wide selection of plans, as well as unlimited bandwidth, covered network cuts, and low prices. Shockbyte is headquartered in Australia and has been offering its services since the year 2013. The team itself consists of dedicated gamers as well as developers who have been successfully working in the hosting industry for several years.
00:00:00 - 23:59:59
00:00:00 - 23:59:59
00:00:00 - 23:59:59
00:00:00 - 23:59:59
00:00:00 - 23:59:59
00:00:00 - 23:59:59
00:00:00 - 23:59:59