4/5
1/5
They advertise quick provisioning of servers, but they immediately hit me with possible Fraud. I used a valid credit card, a valid home address, dialed in from a US Address (my home), on my HOME FIBER LINE, and yet told me I was on a VPN and now needed a government ID. Hey, they don't need any of our money apparently. Also, support is not 24/7.
4/5
The tone was friendly, and offered an easy fix and well as the option to look into the issue further if the proposed fix didn't work. He actually took the time to read through the full console log at the time of the crash, which was great too.
1/5
Here's an honest review. To start, I usually host servers on my dedicated server I have, but since it was for a game I hadn't hosted for before(Necesse) I decided to try out Shockbyte. This turned out to be a mistake entirely. To start, when I first started out it had put two Necesse servers in my cart when I only added it once, so I opened a ticket got a response to that it seemed like an error and they would cancel it. This sounded great and was relatively quickly, but then I got no response and when I asked for an update I was simply told that I would have to cancel it from renewing, but more or less I was stuck with two after being told they would cancel one. Then, after a couple days the server kept stalling out, and when I went to try to restart it, it wouldn't start and won't let me kill the server to start it up. This server is still in the process of "starting" over 3 days later. I switched it over to my dedicated server and have had zero issues since, which I probably should have done from the start. Definitely steer clear of Shockbyte. If you inform Shockbyte about these issues, you'll get the standard "we're sorry to hear about this" response.
Shockbyte is mainly booked for playing Minecraft and offers a high-quality Minecraft hosting service as a provider, which is well received by the community. Especially the low prices and the first-class support speak for themselves, so it's no wonder that users are very satisfied overall. Shockbyte specializes in combining quality with low prices. They have servers based in Asia, Europe, and North America, and also have a wide selection of plans, as well as unlimited bandwidth, covered network cuts, and low prices. Shockbyte is headquartered in Australia and has been offering its services since the year 2013. The team itself consists of dedicated gamers as well as developers who have been successfully working in the hosting industry for several years.
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