1/5
Shockbyte has absolutely ZERO customer service. DO NOT USE SHOCKBYTE. I had an issue with the control panel not connecting to my actual minecraft server which made it impossible to add new plugins or update the server or do any sort of customizing really. Reached out to their customer service, they had one default response 10 minutes after my ticket was submitted and then after that just silence. No help at all, the default response was utterly useless. Extremely disappointing. I would highly recommend not using this platform. To add to this I only had my server for 20 days before it was unusable the issue persisted for over 10 days and didnt help whatsoever that entire period. TWENTY DAYS!!!!!!!!!