1/5
I purchased a Factorio server to play with 1 friend. The server crashed twice, and we lost our data twice. Factorio has built in auto save which saves 5 slots, and does this save every 10 minutes. I was not able to get the data back. They said as a gesture of 'goodwill' they will refund me the cost (minus setup fee) to their currency for something else. However, i will not be using their services again as I've never had any problems with other server hosters such as Bisecthosting or Shockbyte. So do yourself a favour and use one of them, as you arent gonna be losing your save data with them.