EmeraldHost


EmeraldHost Logo

Facts


Employees

9

Founding year

2016

Location

Cologne


Visit Hoster

Reviews

    0

4/5

180 Reviews
  • 5 stars
    78%
  • 4 stars
    3%
  • 3 stars
    2%
  • 2 stars
    3%
  • 1 star
    14%
I bought a server from this company and…

    0

1/5

I bought a server from this company and set it up specifically for proxy use. Although I ordered a server located in Germany, the IP was showing as being in South Africa. When I pointed this out, they insisted the server was physically in Germany. Later, they blamed the issue on "GeoIP errors" and tried to brush it off.They told me via ticket three days ago that I’d receive a refund — but since then, they've completely ignored all my support requests. This kind of behavior honestly feels like a scam. I asked them to properly resolve the issue, but they offered no real help. After I reached out on Discord, they just blocked me from their server.I absolutely do not recommend this company to anyone. Terrible support, dishonest behavior, and zero responsibility.NOT : They said that the refund of the return within 3 days and then identified 8 Bussines days. They don't know what they say.. They are not reliable, they are like scamUPDATE: You ignored every support request. Being threatened by the owner was completely unacceptable. I got my refund through a PayPal refund, as you clearly planned to delay it for 20 days... You didn't want to make a refund

Sait Aksungur·20 days ago
Found on Trustpilot
Trash server

    0

1/5

Trash server, cant be found or joined.

Shelly·4 months ago
Found on Trustpilot
Spamhaus that does not take action…

    0

1/5

Emeraldhost IS a Spamhaus that does not take action against spammers.

Paarde Bekje·10 months ago
Found on Trustpilot

About EmeraldHost

Benefits

  • Own Hardware
  • Discount for Advance Payments
  • DDoS Protection
  • Prepaid System
  • 24/7 Support

Payment methods

  • Prepaid
  • PayPal
  • PaySafeCard
  • Sofort
  • Credit Card
  • Apple Pay

Support

  • Ticketing System
  • Discord
  • Teamspeak
  • E-Mail

Support times

  • Monday

    00:00:00 - 00:00:00

  • Tuesday

    00:00:00 - 00:00:00

  • Wednesday

    00:00:00 - 00:00:00

  • Thursday

    00:00:00 - 00:00:00

  • Friday

    00:00:00 - 00:00:00

  • Saturday

    00:00:00 - 00:00:00

  • Sunday

    00:00:00 - 00:00:00